TBT — TEST BEFORE TRADE
Contact and Grievance
Effective and last updated: 3 August 2026
Primary contact
Email: patriotsind@gmail.com
TBT is an independently operated technology project. The email above is the contact point for general support, privacy requests, data-quality reports and grievances.
How to send a useful request
Use a clear subject such as “TBT Support”, “TBT Privacy Request”, “TBT Data Issue” or “TBT Grievance”. Include:
- The page or feature involved.
- The instrument, timeframe and date range, where relevant.
- The exact error message and approximate date and time.
- Your browser and device type.
- A screenshot with private information hidden.
- The resolution you are requesting.
Never send sensitive credentials
Do not email any broker password, PIN, OTP, API secret, access token, payment-card number or government identification document. Use only Alice Blue's hosted sign-in page to authenticate a backtesting connection.
Grievance process
We aim to acknowledge a complete grievance within seven business days and respond as soon as reasonably possible. Complex matters involving third-party data, hosting or legal questions may take longer. We may request additional non-sensitive details needed to investigate.
Privacy requests
For a privacy request, use the subject “TBT Privacy Request” and describe the information or communication concerned. We may need to verify that the request relates to you before acting on it.
Security reports
If you discover a security issue, email it privately and allow reasonable time for investigation before public disclosure. Do not exploit the issue, access other users’ information or disrupt the service.
Third-party account issues
Questions about a broker account, exchange trade, order, funds, KYC or demat holding must be sent to the relevant broker, exchange, depository or regulated service provider. TBT cannot access or resolve those account-specific matters.